Warranty Terms

Warranty is applicable only to specific products or equipment when clearly mentioned in the seller's official quotation.

What's Not Covered Under Warranty:

Orient Medical does not offer a warranty or accept responsibility for the following:

1. External Causes Beyond Our Control

We are not responsible for damage or issues caused by power outages, electrical surges, fire, water damage, extreme weather (heat, cold, lightning, snow), accidents, third-party actions, or any other situation beyond our control.

2. Customer Misuse or Mishandling

The warranty will not apply if the equipment is misused, poorly handled, improperly stored, incorrectly serviced, or tampered with. Unauthorized repairs or modifications will void the warranty. Only qualified technical staff should maintain or repair the equipment.

3. Unauthorized Changes

Any modification or alteration of our products without written permission from Orient Medical will immediately void the warranty.

Equipment made to customer specifications that later fails to meet expectations is also not covered.

4. Third-Party Equipment Integration

We do not guarantee performance if our equipment is used with other devices not approved or supplied by Orient Medical.

5. Consumables and Wearable Parts

Items such as batteries, cables, connectors, handsets, gas springs, motors, and display panels are considered either consumables or OEM (third-party) components, and may carry limited warranties from their original manufacturers.

6. Resale Products

Items sold by Orient Medical that are not manufactured by us (resale items) are excluded from our standard warranty. Such equipment is subject to the warranty of the original manufacturer, if available.

7. Used Equipment

Any product sold as used is provided "as-is," with no warranty, unless clearly stated otherwise in a written agreement.

Note: Our warranty applies only to the original buyer and is non-transferable.